Business Development Manager – Call Center Services

Job Title: Business Development Manager– Call Center Services
Location: Islamabad, Pakistan
Job Type: Full-time
Department: Business Development
Salary: Competitive salary based on experience + performance bonuses

Job Summary

We are seeking a dynamic and driven Business Developer to spearhead the expansion of our call center services. This role focuses on identifying new business opportunities, fostering client relationships, and driving revenue growth. The ideal candidate will have a strong understanding of the contact center industry, excellent negotiation skills, and a proven track record in sales or business development.

Key Responsibilities

• Market Research & Strategy: Conduct comprehensive market research to identify emerging trends, potential clients, and opportunities for expansion in the call center industry.

• Lead Generation: Proactively identifying and qualifying new business opportunities through various channels (cold calling, networking, digital marketing, events, etc.).

• Client Relationship Management: Build and nurture strong, long-lasting relationships with potential clients by understanding their contact center needs and presenting tailored solutions.

• Sales Process Management: Manage the entire sales process from prospecting to closing, ensuring seamless onboarding and contract negotiations.

• Proposal Development: Collaborate with internal teams to develop customized proposals and presentations, aligning with client objectives and showcasing the company’s capabilities.

• Partnerships & Alliances: Develop strategic partnerships with industry stakeholders and vendors to expand service offerings and enhance market presence.

• KPIs & Reporting: Track and report key metrics, including sales pipeline, conversion rates, and revenue forecasts, to ensure alignment with business targets.

• Competitive Analysis: Keep abreast of competitors’ activities and market changes to refine business development strategies.

• Client Retention: Collaborate closely with the operations team to ensure high-quality service delivery and maintain long-term client satisfaction, leading to repeat business and upselling opportunities.

Required Qualifications

• Education: Bachelor’s degree in business, Marketing, or a related field. MBA is a plus.

• Experience: Minimum 3-5 years of experience in business development, preferably in the call center, BPO, or outsourcing industries.

• A proven track record of meeting or exceeding sales targets.

Skills:

• Strong knowledge of the contact center landscape, services, and technologies.

• Excellent communication, negotiation, and presentation skills.

• Ability to work independently and as part of a team.

• Proficiency in CRM tools (e.g., Salesforce, HubSpot) and MS Office Suite.

• Exceptional problem-solving abilities and strategic thinking.

Preferred Attributes

• Strong professional network within the call center/BPO industry.

• Ability to travel for client meetings, conferences, and events.

• High level of business acumen and understanding of market dynamics.

Benefits:

• Competitive salary with performance-based bonuses.

• Access to professional development and training opportunities.

• Opportunities for career advancement and professional development.

• Recognition programs.

Work Environment:

You will be working at our Islamabad Office. We are seeking a candidate available to work during Eastern Standard Time from 8am to 5pm. Flexibility to work evenings, weekends, or holidays may be required based on business needs.